Salesforce Sales Cloud Consultant Test

Is it correct that a multi-select picklist can lead to data loss if changed to another type?

1. Yes, it is correct

2. No, it is incorrect

3. It depends on the new field type

4. Only under specific conditions

The correct answer is: Yes, it is correct

A multi-select picklist can indeed lead to data loss if it is changed to another field type. This is because a multi-select picklist allows users to select multiple values for a single record, storing these selections in a format that is not compatible with other field types, such as a single text field or checkbox. When the field type is changed, the previously selected multiple values may not be preserved, resulting in the loss of data. This potential data loss arises because other field types may not support multiple values in the same manner, and if they only allow one selection, the information stored in the multi-select picklist cannot be appropriately mapped or transferred, leading to incomplete records. In practice, it is essential for Salesforce administrators and users to be cautious when changing field types and to appropriately back up or export existing data before making such a change. Understanding the implications of different field types can help ensure that critical data is not unintentionally lost during these transitions.