Salesforce Sales Cloud Consultant Test

What happens to associated records after transferring ownership of an account?

1. New user retains access to all closed opportunities only.

2. New user owns related attachments and notes.

3. New user loses access to all related contacts and opportunities.

4. No records are affected by the transfer.

The correct answer is: New user owns related attachments and notes.

When ownership of an account is transferred to a new user, the new owner gains ownership of related attachments and notes. This means that any files or notes that were associated with the account will now be under the new user's management, allowing them to access, modify, or delete these resources as needed. This behavior is consistent with Salesforce's data sharing model, which aims to maintain data integrity and ensure that the new account owner has the tools necessary to effectively manage their relationships and sales opportunities related to that account. The other options describe scenarios that do not align with Salesforce's transfer of ownership functionalities. For example, retaining access to all closed opportunities or losing access to related contacts and opportunities would not typically occur; access rights depend on various permissions and sharing settings, but ownership of attachments and notes is explicitly transferred. Similarly, stating that no records are affected by the transfer overlooks the crucial point that attachments and notes specifically are passed to the new owner.